Information & Downloads
Housing Application Pack
Bournemouth and Ringwood 60+
Information Leaflets
- Acting Reasonably
- Anti-Social Behaviour
- Asbestos in Your Home
- CCTV and Drones
- Communal Facilities
- Complaints
- Condensation and Damp
- Customer Service Standards
- Data Protection
- Extra Care Accommodation – Craigleith, Bournemouth
- Flats (Living In)
- Gardens
- Gas Safety and Servicing
- Guest Room and Communal Lounge Bookings
- Home Improvements
- Housing for People Over 60 in Ringwood
- Housing for People Over 60 in Southbourne and Winton
- Legionella
- Moving Into Your New Home
- Moving On (Ending a Tenancy)
- Night Storage Heaters
- Parking
- Payments (Ways to Pay)
- Pets
- Recharge Guidelines
- Rent and Service Charges
- Repair Guidelines
- Resident Involvement and Engagement
- Safety in the Home
- Tenancies
Newsletters
- Sandbourne News - Edition 33 - Winter 2021
- Sandbourne News - Edition 32 - Autumn 2021
- Sandbourne News - Edition 31 - Summer 2021
- Sandbourne News - Edition 30 - Spring 2021
- Sandbourne News - Edition 29 - Winter 2020
- Sandbourne News - Edition 28 - Autumn 2020
- Sandbourne News - Edition 27 - Summer 2020
- Sandbourne News - Edition 26 - Spring 2020
Reports
Policies & Procedures
As policies are amended, updated or created, they will be made available here.
- Admitting New Shareholders Policy
- Aggression and Violence Towards Staff Policy
- Anti-Bribery and Corruption Policy
- Anti-Bullying and Anti-Harassment Policy
- Anti-Social Behaviour Policy
- Asbestos Management Policy
- CCTV Use Policy
- Compensation Policy
- Complaints Handling Code Self-Assessment
- Complaints and Compliments Policy
- Complying with Corporate Criminal Offence Rules Policy
- Data Protection Policy
- Development Policy
- Election of Board Members Policy
- Electrics - Periodic Inspections Policy
- Fire Safety Policy
- Fraud Policy
- Gas Safety Policy
- Housing Income Recovery Policy
- Legionella Management & Control Policy
- Lettings and Transfers Policy
- Management of Unreasonable Behaviour and Unreasonably Persistent Applicants/Residents
- Managing Tenants' Financial Affairs Policy
- Planned and Cyclical Maintenance and Service Contracts
- Professional Conduct and Boundaries Policy
- Reasonable Adjustments Policy
- Rent and Service Charge Setting Policy
- Resident Engagement/Involvement/Participation Policy
- Responsive Repairs Policy
- Safeguarding Policy
- Smoking Policy
- Tenure Policy
- Value for Money Policy
Data Protection
Please review the information on our Your Data page and the linked policies to understand what data we collect, the legal basis for this, as well as your rights under the law.