Information & Downloads

Housing Application Pack
Bournemouth and Ringwood 60+

• Application for Accommodation Form (Bournemouth 60+ Only)
• Application for Accommodation Form (Ringwood 60+ Only)
• Application Information Sheet
• Equality and Diversity Monitoring Form
• Support Services Ended
• The Right to Rent Government Imposed Changes

Information Leaflets

• Acting Reasonably
• Anti-Social Behaviour
• Asbestos in Your Home
• CCTV and Drones
• Communal Facilities
• Complaints
• Condensation and Damp
• Data Protection
• Extra Care Accommodation – Craigleith, Bournemouth
• Flats (Living In)
• Gardens
• Gas Safety and Servicing
• Guest Room and Communal Lounge Bookings
• Home Improvements
• Housing for People Over 60 in Ringwood
• Housing for People Over 60 in Southbourne and Winton
• Legionella
• Lettable Standard
• Moving Into Your New Home
• Moving On (Ending a Tenancy)
• Night Storage Heaters
• Parking
• Payments (Ways to Pay)
• Pets
• Recharge Guidelines
• Rent and Service Charges
• Repair Guidelines
• Resident Involvement and Engagement
• Safety in the Home
• Service Standards
• Tenancies

Sandbourne Community Fund

• Sandbourne Community Fund

Newsletters

• Sandbourne News - Edition 49 - Winter 2025
• Sandbourne News - Edition 48 - Autumn 2025
• Sandbourne News - Edition 47 - Summer 2025
• Sandbourne News - Edition 46 - Spring 2025

Reports

• Self-Assessment Complaint Handling Code 2025
• Complaints Performance and Service Development Report 2024-25
• Board Minutes of Complaints Service Development Report - Sept 2025
• A Review of the Year 2024-25
• A Review of the Year 2023-24
• Housing Ombudsman Landlord Report 2023-24
• Management Information 2022-23
• A Review of the Year 2022-2023
• A Review of the Year 2021-2022
• A Review of Sandbourne's Business for 2020-21
• Business Plan 2021-2026
• Business Plan 2020-2025
• Financial Statements 2024
• Financial Statements 2023
• Financial Statements 2022
• Financial Statements 2021
• Financial Statements 2020
• Financial Statements 2019 (18 months)
• Financial Statements 2017

Policies & Procedures

As policies are amended, updated or created, they will be made available here.

• Alcohol and Drug Use Policy
• Admitting New Shareholders Policy
• Aggression and Violence Towards Employees Policy
• Anti-Bribery and Corruption Policy
• Anti-Bullying and Anti-Harassment Policy
• Anti-Social Behaviour Policy
• Asbestos Management Policy
• CCTV Use Policy
• Compensation Policy
• Complaints Handling Code Self-Assessment
• Complaints and Compliments Policy
• Complying with Corporate Criminal Offence Rules Policy
• Damp and Mould Policy
• Data Protection Policy
• Development Policy
• Domestic Abuse Policy
• Election of Board Members Policy
• Electrics - Periodic Inspections Policy
• Fire Safety Policy
• Food Safety and Hygiene Policy
• Food Safety and Hygiene Procedure
• Fraud Policy
• Gas Safety Policy
• Good Neighbourhood Management Policy
• Hate Crime Policy
• Housing Income Recovery Policy
• Legionella Management & Control Policy
• Lettings and Transfers Policy
• Managed Behaviour Policy
• Managing Tenants' Financial Affairs Policy
• Planned and Cyclical Maintenance and Service Contracts
• Professional Conduct and Boundaries Policy
• Reasonable Adjustments Policy
• Rent and Service Charge Setting Policy
• Resident Engagement/Involvement/Participation Policy
• Responsive Repairs Policy
• Safeguarding Policy
• Smoking & Vaping Policy
• Tenure Policy
• Value for Money Policy

Data Protection

Please review the information on our Your Data page and the linked policies to understand what data we collect, the legal basis for this, as well as your rights under the law.

• Your Data
• Data Protection Guide
• Data Protection Policy
• Privacy Notice
• Procedure for Access to Information
• Subject Access Request Form (SAR)
• Telephone Call Recording Guidelines
• Text Messaging Repairs Consent Form for Tenants