You should only make cheques payable to Sandbourne Housing Association.

Anyone who pays us by Direct Debit, that has been arranged by us, will be unaffected and does not need to do or change anything; you will be made aware of any changes and what they are.

If we owe you money and need to refund you, we prefer to pay straight into a bank account and will not send a cheque unless there is no reasonable alternative available.

You can also pay your rent and/or service charge by a variety of other methods:

by using the 'allpay' payment card that you would have been provided with shortly after you moved in. That card can be used at any post office and/or outlet that accepts 'PayPoint' payments (remember to keep any receipt as your proof of payment).
by contacting us on 01202 671222, or email us at info@sandbourne.org.uk, to ask to arrange to pay by direct debit.
by contacting us on 01202 671222, or email us at info@sandbourne.org.uk, to ask for our banking details to pay by internet banking.
by contacting us on 01202 671222, or email us at info@sandbourne.org.uk, to request a new 'allpay' payment card (free of charge) which will be posted to you directly by allpay to be with you within five working days.
by paying over the internet by www.allpay.net although you will need to have your 'allpay' rent payment card and a valid debit or credit card. The debit or credit card can be that of a relative or friend, etc., who is paying on your behalf.
by ringing allpay direct (24 hours a day 365 days a year) on 0330 041 6497, although you will need to have your 'allpay' rent payment card and a valid debit or credit card. The debit or credit card can be that of a relative or friend, etc, who is paying on your behalf.
by downloading the free 'allpay' mobile application (App) on your Apple or Android smartphone. You will need to have your 'allpay' rent payment card and a debit or credit card to hand to do this.

For safety and security reasons we prefer our staff not to handle cash unless there is no other reasonable alternative.

Please keep any receipt as your proof of payment.